CAP

What is CAP?

The Client Assistance Program (CAP) is a federal program initiated under the Rehabilitation Act of 1973, as amended. The primary goal is to identify, explain, and resolve any problems a person might be having with his/her rehabilitation program.

We are here to help people with disabilities who are involved with any of these federally funded rehabilitation programs:

• Division of Vocational Rehabilitation
• Rehabilitation Services for the Blind
• Independent Living Centers
• Projects with Industry

Who is eligible for Client Assistance Program Services?

• Anyone seeking information, applying for services or receiving services from a rehabilitation program
• Person who are dissatisfied with the services they are receiving, or who have been denied services for which they might be eligible
• Persons needing intervention or assistance in their relationships with projects, programs and facilities providing services to them under the Rehabilitation Act of 1973.

What are the rights of a rehabilitation client?

You have the right to . . .

• A fair and complete evaluation to determine eligibility
• An eligibility determination within sixty days
• Receive services in a reasonable amount of time
• A written rehabilitation plan
• Be provided an appropriate form of communication to accommodate your disability
• Appeal decisions with which you you do not agree

What is the client's responsibility?

• Stay fully involved in your rehabilitation process
• Be sure you are informed about services that are available to you
• Help set goals and write plans with your rehabilitation counselor
• Follow through with your plan for rehabilitation
• Ask questions when you do not understand information
• Keep appointments and let your counselor know beforehand if you cannot keep the appointment

Is there a charge for Client Assistance Program Services?

CAP non-legal advocacy services are free. However, there is a sliding scale fee based on annual gross income for legal representation and litigation expenses.

How can MO P&A help?

If you need help in establishing a better relationship with any rehabilitation agency, MO P&A provides the following services:

• Provides information about services available through rehabilitation agencies
• Advises you about your rights and responsibilities as an applicant/client of these agencies
• Facilitates improved communication between your and your counselor
• Assists in resolving disagreements through mediation and negotiation
• Offers individual advocacy services including assistance with administrative and legal proceedings

The CAP is funded by the Rehabilitation Services Administration
Grant Award H161A030026E