What is CAP?

The Client Assistance Program (CAP) is a federal program initiated under the Rehabilitation Act of 1973, as amended. The primary goal is to identify, explain, and resolve any problems a person might be having with his/her rehabilitation program.

We are here to help people with disabilities who are involved with any of these federally funded rehabilitation programs:

  • Division of Vocational Rehabilitation
  • Rehabilitation Services for the Blind
  • Independent Living Centers
  • Projects with Industry

Who is eligible for Client Assistance Program Services?

  • Anyone seeking information, applying for services or receiving services from a rehabilitation program
  • Person who are dissatisfied with the services they are receiving, or who have been denied services for which they might be eligible
  • Persons needing intervention or assistance in their relationships with projects, programs and facilities providing services to them under the Rehabilitation Act of 1973.

What are the rights of a rehabilitation client?

You have the right to . . .

  • A fair and complete evaluation to determine eligibility
  • An eligibility determination within sixty days
  • Receive services in a reasonable amount of time
  • A written rehabilitation plan
  • Be provided an appropriate form of communication to accommodate your disability
  • Appeal decisions with which you you do not agree

What is the client's responsibility?

  • Stay fully involved in your rehabilitation process
  • Be sure you are informed about services that are available to you
  • Help set goals and write plans with your rehabilitation counselor
  • Follow through with your plan for rehabilitation
  • Ask questions when you do not understand information
  • Keep appointments and let your counselor know beforehand if you cannot keep the appointment

How can MO P&A help?

If you need help in establishing a better relationship with any rehabilitation agency, MO P&A provides the following services:

  • Provides information about services available through rehabilitation agencies
  • Advises you about your rights and responsibilities as an applicant/client of these agencies
  • Facilitates improved communication between your and your counselor
  • Assists in resolving disagreements through mediation and negotiation
  • Offers individual advocacy services including assistance with administrative and legal proceedings

The CAP is funded by the Rehabilitation Services Administration
Grant Award H161A030026E


Use of this web site does not create an attorney or
advocate / client relationship.

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